- Beranda
- Lowongan Kerja
- Lowongan Kerja Pekanbaru PT Teknologi Media Medika
Lowongan Kerja Pekanbaru PT Teknologi Media Medika
IKLAN
PT Teknologi Media Medika is looking for:
Customer Happiness Specialist
PT Teknologi Media Medika are looking for a Customer Happiness specialist that goes beyond answering chats, trains customers to use products, and beyond managing customer accounts. You truly help health facilites to give society the best health care.
- Become an expert on how Assist.id works and it’s day-to-day usage, helping our customers understand the features and all of the benefits pertaining to their specific needs.
- Respond to customer support inquiries and monitor the incoming tickets in all of our support channels.
- Train customers to use our products and services, make sure they understand how to maxisime their operations through our features.
- Provide an amazing, personalised experience to each customer. Meaningful, personalised replies with love and care injected into each message.
- Analyse customer feedback while continuously looking for ways to improve customer experience.
- Assist our Content specialist in building knowledge base/support data such as training materials and FAQs
- Identify common customer challenges and proactively find ways to improve our product and processes
- You are the heart of our reputation and ensure feedback flows to all teams in order to improve.
- Strive to give every customer the Assist.id Experience we can truly proud to be a part of. Let our customers feel heard and happier after the interaction with our team.
Qualifications
- Understand the concept of Cloud and Saas
- 2 years experience as a Customer Care or a similar role in the Sales Department.
- Tech savvy and hungry to improve technical skills.
- Excellent organizational and time management skills.
- Experienced in CRM or Ticketing systems is a plus.
- Excellent communication/presentation skills and ability to build relationships.
- Ability to work under pressure and prioritize tasks.
- Enthusiastic and passionate.
- Strong work ethics.
- Own a personal vehicle and a laptop.
- Humble and friendly person who genuinely loves helping people and solving problems.
- Ability to travel for work
- Willing to work at Pekanbaru
For those who are interested and meet the requirements, please apply online: Apply Online.
Dipublikasikan: 17/02/2021
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